SUPPORT INFO
Each Reyniers Audio workstation comes with one year of support - this can be extended upon by purchasing our extended Performance Guarantee.
If you feel like your computer isn't as fast as it used to be or suddenly have latency issues or you have a problem that isn't related to hardware malfunction contact us at Ask Reyniers Support and we will gladly help you resolve the issue. If we can't resolve the issue via e-mail or over the phone, we offer Remote Desktop Supportwhere our technicians will be able to get right at the problem and we'll have you back to your session in no time.
WARRANTY INFO
Reyniers Audio products are covered by a limited warranty for a one year period (unless extended warranty is purchased with the computer). The hardware sub-components of the products may have additional warranties available through the manufacturer. Details of such coverage are available through the manufacturer. Third party products such as audio hardware and software are not covered under this warranty.
Reyniers Audio warrants to the original purchaser that any hardware system will be free from defects in material and workmanship for the warranty period. Any hardware system, when delivered, will perform to the standards specified by Reyniers Audio. Reyniers Audio will repair or replace, at its sole discretion, the defective hardware system or sub-level component provided that the customer pay in-bound freight. Reyniers Audio shall not be held responsible or liable for improper packing of items shipped to us from the customer. Customer agrees that the sole responsibility of Reyniers Audio is that it will provide services to correct errors which significantly affect performance.
This warranty requires that the customer notify Reyniers Audio in writing (via email) of any defects which occur within one year (or the length of the extended warranty) from date of shipment. Any corrections, alterations to or new versions of the hardware that Reyniers Audio may deliver to the customer under this warranty shall be limited to one copy of such hardware and documentation delivered to the customer. The warranty shall not cover any damage caused during shipment and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.
Reyniers Audio makes no other warranties other than the warranties set forth herein. Reyniers Audio's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at Reyniers Audio' sole discretion, refund of the original purchase price.